A technician has worked through all steps of the troubleshooting methodology and has not been able to resolve the issue. Which of the following should the technician do NEXT?
A. Escalate as necessary.
If a technician has worked through all troubleshooting steps and cannot resolve the issue, the next step is to escalate the problem to a higher-level technician or appropriate support team. This ensures that the issue is handled by someone with more expertise or additional resources.
B. Confirm the root cause → This should have already been done earlier in the troubleshooting process.
C. Establish a new theory → If all logical theories have been tested and failed, escalation is the next step rather than repeatedly forming new theories.
D. Gather information → Gathering information is an early step in troubleshooting, not the next step after exhausting all efforts.
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fcc_class
2 months ago