A technician has successfully verified full system functionality after implementing the solution to a problem. Which of the following is the NEXT troubleshooting step the technician should do?
B. Document lessons learned.
After verifying full system functionality, the next step in the troubleshooting process is to document the findings, actions taken, and lessons learned. This ensures that future troubleshooting efforts are more efficient and that there is a record of the issue and its resolution for reference.
A. Determine if anything has changed → This step is part of the earlier troubleshooting process.
C. Establish a theory of probable cause → This is done before implementing a solution.
D. Duplicate the problem, if possible → This is done earlier to identify the issue, not after fixing it.
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fcc_class
2 months ago