While a technician is troubleshooting a performance issue on a database server, users are disconnected from the database. An administrator is asked to intervene and restore access. Which of the following steps should the administrator take first?
A.
Revert any patches or updates on the server from the past 24 hours.
B.
Reproduce the issue in a test environment and confirm the database fails in the same manner.
C.
Perform a root cause analysis and report the issue to management.
D.
Collect all logs from the system and review the actions the technician performed.
E.
Perform a quick backup of the system to prevent any further issues.
We need to know what the other tech could have done to have caused this/establish a theory of probable cause. (D) best describes the next best thing to do to resolve.
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Stache
2 weeks, 1 day ago