A. Identify the problem.
Explanation:
Identify the problem is the first step in the troubleshooting methodology. During this step, you gather information about the issue, which may include checking logs for recent changes or any abnormal system behavior. This helps in understanding the scope of the problem and identifying potential causes.
C. Test the theory to determine cause.
In the troubleshooting methodology, when you're testing the theory to determine the cause of a problem, you would typically check logs for recent changes to help identify potential causes of the issue. Checking logs is part of the diagnostic process to verify your theory or gather further insights into the problem.
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