From CompTIA's website, the troubleshooting steps are as follows:
1.) Identify the problem
2.) Establish a theory of probable cause
3.) Test the theory to determine the cause
4.) Establish a plan of action to resolve the problem
5.) Implement the solution and escalate if necessary
6.) Verify full system functionality, and if possible implement preventative measures
7.) Document findings, actions, outcomes, and lessons learned.
With this in mind, A would be the correct answer, as it would be establishing a plan of action after testing the theory to determine the cause of the problem.
With the information provided from the CompTIA troubleshooting steps, the correct answer:
A. Determine resolution steps.
This step aligns with CompTIA's methodology: after testing the theory and determining the root cause, the next logical step is to establish a plan of action to resolve the problem, before implementing the solution. This ensures a clear, organized approach to addressing the issue.
Determine resolution steps. This involves figuring out the specific actions needed to fix the identified root cause of the problem. Once you have a clear plan of resolution, you can then proceed to implement the solution.
Once the root cause theory has been successfully tested and confirmed, the next logical step is to determine the resolution steps. These steps involve identifying how to fix the problem, including creating a plan to address the issue, implementing the solution, and ensuring that the solution will effectively resolve the issue without causing new problems.
Explanation of the other options:
B. Duplicate the problem in a lab: This step is typically taken earlier in the troubleshooting process when you're trying to recreate the issue in a controlled environment to better understand its causes. After confirming the root cause theory, you don't need to duplicate the problem again; you're already at the point where you know what the issue is.
C. Present the theory for approval: While presenting the theory for approval might be important in some organizational settings (particularly for formal change management), it's not typically the next step after confirming the root cause. At this stage, you would already have the necessary buy-in to proceed with resolution steps.
D. Implement the solution to the problem: Implementing the solution is a crucial step, but it comes after determining the specific resolution steps. First, you need to decide on the best course of action, including testing and validating the solution, and then implement it in a controlled way.
After successfully testing a root cause theory and confirming it explains the issue, the next step is to implement the solution. This involves applying the fix based on the validated theory to resolve the problem.
The other options do not directly follow testing a confirmed root cause theory:
A. Determine resolution steps: This would occur before testing the solution.
B. Duplicate the problem in a lab: This is typically done earlier to diagnose or test hypotheses.
C. Present the theory for approval: This might be necessary in some cases, but the next logical step in troubleshooting is usually implementing the solution.
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