A computer has been infected with malware. Despite several attempts to remove the malware, the issue persists. Which of the following actions should the technician take next? (Choose two.)
A.
Reimage the computer.
B.
Restore the computer using the last known-good backup.
Yeah this question leaves a lot to be desired. I would think since the tech has attempted to remove the malware a few times that the computer has already been taken of the network. I would Reimage the computer (A) and put the computer in safe mode (D). That's just me though.
A. Reimage the computer.
Reimaging the computer involves wiping the system and restoring it to a clean state, ensuring that any remaining malware is removed.
C. Remove the computer from the network.
Disconnecting the computer from the network prevents the malware from spreading further or communicating with external servers, reducing the risk of further compromise.
These steps focus on ensuring the malware is fully removed and minimizing the potential for additional damage.
All the other options are stuff you should have already done if you've attempted to remove the malware a few times.
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