Which of the following describes the understanding between a company and a client about what will be provided and the accepted time needed to provide the company with the resources?
The correct answer is:
A. SLA (Service Level Agreement)
Explanation:
A Service Level Agreement (SLA) is a formal contract between a service provider and a client that defines the expected level of service, including:
What will be provided (e.g., services, resources)
Performance metrics (e.g., uptime, response time)
Timeframes for delivery
Responsibilities of both parties
SLAs are commonly used in IT services, cloud computing, and outsourcing agreements to ensure that services are delivered as expected.
this should be B
An MOU (Memorandum of Understanding) is a formal agreement between two or more parties that outlines the mutual understanding and expectations, including what will be provided and the time required for resources. It is often used to establish the terms of cooperation before a more detailed contract is signed.
Answer is B:
Question is saying what will be provided and how much time it will take to get the resources needed. SLA refers to metrics that have been agreed upon. This states nothing about metrics being met or not met.
A. SLA (Service Level Agreement)
An SLA is a formal document that outlines the expected level of service between a company and a client. It specifies the agreed-upon performance metrics, such as response times, service availability, and other key aspects of service delivery, including the time needed to provide resources and meet service expectations.
A. SLA (Service Level Agreement). An SLA is a formal agreement between a service provider and a client that outlines the specific services to be provided, the expected level of service, and the time frame for delivery
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