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Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 547 discussion

Actual exam question from CompTIA's 220-1102
Question #: 547
Topic #: 1
[All 220-1102 Questions]

A technician is troubleshooting a user's PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window. Which of the following is the most likely cause of these issues?

  • A. Expired certificate
  • B. False alert
  • C. Missing system files
  • D. OS update failure
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Suggested Answer: B 🗳️

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Nate_A
5 months, 2 weeks ago
B. False alert It's possible that the user may have encountered a false positive alert from the newly installed anti-malware software. This can lead to unnecessary scans, pop-ups, and performance degradation. To resolve this, the technician should: Identify the anti-malware software: Determine the specific software being used. Check for updates: Ensure the software is up-to-date to minimize false positives. Configure settings: Adjust the software's sensitivity and scanning frequency to reduce unnecessary alerts. Exclude trusted programs: Exclude known safe programs and processes from scans to avoid false positives. By following these steps, the technician can likely resolve the issue and improve the user's PC performance. Google Gemini
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Philco
8 months, 1 week ago
C Why are there frequent po-ups if it is only a False Alert. Anti-Malware has been installed. What indication is there that it is a False Alert.
upvoted 3 times
Bhrino
7 months, 3 weeks ago
In this context I would assume the False alert was the malware causing the issues making the answer B.
upvoted 3 times
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