Exam 220-1102 topic 1 question 500 discussion

Letter 'A' is the way to go!

I've experienced this before, if your device has been compromised before having anti virus, downloading and installing the antivirus will not functioning. I go for A

A. Isolate the machine from the network. The first step in troubleshooting a potentially compromised system is to isolate it from the network. This prevents the infected machine from spreading malware to other devices on the network. Once the machine is isolated, the technician can proceed with further analysis and remediation, such as scanning for malware, disabling unused ports, and reconfiguring the firewall. Google Gemini

I thought once the problem as been identified, then quarantine the system

D. It seems like there's malware so you would want to scan for malware thats why you should Install antivirus software. Obviously

Given the symptoms reported by the user, the next best step for the technician would be: D. Install antivirus software. Installing antivirus software will allow the technician to perform a comprehensive scan of the system to detect and remove any malware or viruses causing the pop-up windows and performance issues. This action helps address the immediate problem and ensures the security and integrity of the system.