A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?
A.
Conduct external research on the server software vendor’s website.
B.
Reference the server vendor's documentation for guidance.
C.
Confirm a theory and determine the next steps to resolve the issue.
D.
Determine if any infrastructure changes have been made.
Since the user was away for two weeks and could previously access the internal server, the issue is likely due to network changes, updates, or configuration modifications made during their absence. Verifying whether any infrastructure changes have been implemented helps identify the root cause.
Given the situation described, the most appropriate next step for the technician is to determine if any infrastructure changes have been made during the user's absence. Changes in the network or server configuration could potentially affect the user's ability to connect to the internal server.
Therefore, the correct answer is:
D. Determine if any infrastructure changes have been made.
upvoted 4 times
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