A user reports that a software application functioned as expected the previous day, but this morning, the user is unable to launch the application. Which of the following describes what the technician should do next?
Identifying changes made to the system is the next step to troubleshoot why an application no longer launches, as recent changes often cause such issues.
Why Not A (Research the symptoms): Research is broader and should come after identifying changes.
Why Not C (Determine which steps need to be performed): This comes after identifying the issue.
Why Not D (Check the vendor's website): This is a later step if further guidance is needed.
CompTIA A+ Exam Reference: Core 2 (220-1102), Section 3.1, troubleshooting methodology.
Given the situation where a software application was working fine the previous day but is now failing to launch, the technician should first:
B. Identify any changes the user has made.
Understanding any recent changes made by the user, such as software updates, system modifications, or configuration adjustments, can provide valuable insights into the cause of the issue. This information can help narrow down potential causes and guide the troubleshooting process more effectively.
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JonHin
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