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Exam 220-1101 topic 1 question 501 discussion

Actual exam question from CompTIA's 220-1101
Question #: 501
Topic #: 1
[All 220-1101 Questions]

A technician needs to test a new USB headset for videoconference calls. Audio playback is working as expected, but sound from the microphone is not being recorded. The Device Manager and Sound settings show the microphone is installed. Which of the following should the technician do next?

  • A. Examine the application and device mute controls.
  • B. Connect the headset to a different USB port.
  • C. Check the device's driver release date.
  • D. Increase the speaker volume setting.
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Suggested Answer: A 🗳️
by Duke_CT at May 13, 2024, 3:18 a.m.

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JonHin
2 months ago
Selected Answer: A
The correct answer is A. Examine the application and device mute controls. One of the possible reasons for the USB headset microphone not working is that the microphone is muted in the application or device settings. The technician should check if the mute button on the headset or the microphone icon in the application is active. If so, the technician should disable them and try to record sound again. Some applications may also have their own settings for the microphone input. The technician should make sure that the USB headset is selected as the input device and that the volume level is appropriate. The technician can also test the microphone in different applications to see if the problem is specific to one application or not.
upvoted 1 times
JonHin
2 months ago
The other options are less likely to solve the problem, because: •Connecting the headset to a different USB port may not make any difference if the device is already installed and recognized by the system. •Checking the device’s driver release date may not be relevant if the microphone was working before and no updates were installed recently. •Increasing the speaker volume setting may not affect the microphone input at all, and may only make the audio playback louder.
upvoted 1 times
JonHin
2 months ago
For more information and tips on how to fix USB headset problems, you can visit these links: •USB Headset Mic Not Working? Here Are All Possible Fixes - TechNorms •Fix microphone problems - Microsoft Support •USB Headset Not Working? Try These Fixes - Tech News Today
upvoted 1 times
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Duke_CT
5 months, 2 weeks ago
When troubleshooting a USB headset where audio playback is working but sound from the microphone is not being recorded, and the device appears to be installed correctly in the Device Manager and Sound settings, the technician should: A. Examine the application and device mute controls. There might be mute settings within the application being used for videoconference calls or within the operating system's sound settings that are muting the microphone. The technician should check these controls to ensure that the microphone is not muted and that its volume levels are appropriately adjusted.
upvoted 3 times
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