Exam 220-1101 topic 1 question 437 discussion

The correct answer is B. Gather additional details. According to the CompTIA troubleshooting process for the A+ certification exams1, the technician should gather additional details after testing a theory that is incorrect. This step helps to identify the problem more accurately and establish a new theory of probable cause. The other options are not appropriate for this stage of the troubleshooting process. Documenting the findings, escalating the problem, and identifying user changes are steps that should be done later in the process, after determining the cause and implementing a solution1

The answer is B but its real life practice is wrong people. Document as you go. You cant remember everything you did at the end of it.

B. Gather additional details is the most appropriate next step. After an initial troubleshooting attempt, it's important to gather more information to refine the troubleshooting process. This could involve asking more detailed questions to the affected users, checking system logs, or using network diagnostic tools. Here's why the other options are less relevant: A. Document the findings: While documentation is important, it should be done after the issue is resolved or when significant progress is made. C. Escalate the problem: Escalating the problem should be considered if the technician is unable to resolve the issue independently. However, gathering more information is a more appropriate first step. D. Identify user changes: While user changes can sometimes cause network issues, it's not the most likely cause in this scenario, especially if multiple users are affected. By gathering additional information, the technician can formulate a new theory and try a different troubleshooting approach. GG

wouldn't you document then gather?