Exam 220-1102 topic 1 question 420 discussion

B. Reimage the OS. Given the symptoms described (crashing application after a period of storage without system updates), reimaging the operating system (OS) is a reasonable next step for a technician. Explanation: Reimage the OS (Option B): If the smartphone has been stored for five months without system updates and is now experiencing intermittent crashes, there may be underlying issues with the operating system. Reimaging the OS involves reinstalling a clean, up-to-date version of the operating system, which can address potential corruption or compatibility issues.

D. Clear the cache. Clearing the cache can often resolve issues caused by outdated or corrupted temporary files. In this case, the phone was inactive for an extended period, which could have led to cache corruption. Clearing the cache will remove these corrupted files and potentially resolve the issue. If clearing the cache doesn't resolve the issue, the technician can move on to more advanced troubleshooting steps, such as reinstalling the application or reimaging the OS.

CompTIA always wants you to start with the least drastic fix which in this case is clearing the cache.

why am i "reinstalling the application "wouldn't i want to "update the application" another bad language question.

I guess I'm not understanding, why not clear the cache BEFORE reinstalling the app?

reinstall to get the application latest update.

Update that applications first, than clear caches .

The app crashes, not the phone. You need to update the application prior to reimagining the whole system.