Exam FC0-U61 topic 1 question 205 discussion

C. Data capture. Explanation: The issue here is that after several months, the help desk cannot analyze the collected information. This suggests that the way data was captured was inconsistent, unstructured, or lacked proper standardization. Data capture refers to the process of collecting and recording data in a way that ensures it can be effectively analyzed later. A. Data correlation relates to finding relationships between different data sets, but in this case, the problem is with collecting usable data in the first place. B. Data security focuses on protecting data from unauthorized access or breaches, which is not the primary issue here. D. Data as an asset highlights the importance of valuing data for decision-making, but the core problem is improper data capture, making the data unusable.

The answer is data capture. The issue arises because the technicians are manually categorizing the reasons for customer calls but the data is not being captured in a structured or analyzable way.

It seems to be an issue with data capture. I'm guessing the technicians are calling the same items different names. For example: Password reset could be stored as "Resetting Customer's Password," "Password Lockout," "Unable to Login," etc. which would make the data unusable until someone comes up with common categories.

A. Data correlation The issue is with data correlation, meaning the collected information isn't organized in a way that allows for easy analysis. If the reasons for customer calls are not categorized consistently, it's hard to see patterns or trends in the data.

I think this is C. Data Capture. The question says they can't perform any analysis. This doesn't have anything to do with correlation. If they couldn't get results, it would be correlation. However, being unable to perform an analysis at all means they didn't capture the data.