A technician received a call from a user who clicked on a web advertisement. Now, every time the user moves the mouse, a pop-up displays across the monitor. Which of the following procedures should the technician perform?
I believe the answer is B because the first step in Malware removal via the CompTIA list is to Verify Malware. However, ChatGPT says boot into SafeMode and then do a Malware sca. The answer is B for CompTIA purposes.
Your first step is to investigate verify malware is present.
1. Investigate and verify malware symptoms <<<< You are here
2. Quarantine infected systems
3. Disable System Restore in Windows
4. Remediate infected systems
a. Update anti-malware software
b. Scanning and removal techniques (e.g., safe mode, preinstallation environment)
5. Schedule scans and run updates
6. Enable System Restore and create a restore point in Windows
7. Educate the end user
Performing a malware scan is the best procedure to identify and remove any malware or adware that is causing the pop-ups, effectively addressing the root cause of the issue.
B. Perform a malware scan: Since the user is experiencing persistent pop-ups after clicking on a web advertisement, it is likely that malware or adware was installed on their system. Performing a thorough malware scan with updated anti-malware software is the most direct and effective way to identify and remove malicious software.
B. Perform a malware scan.
Performing a malware scan will help identify and remove any malicious software that has been installed as a result of clicking on the advertisement. This step directly addresses the root cause of the pop-ups and is essential for restoring the system to a secure state. Booting into safe mode (option A) might be necessary if the malware is preventing the scan from running effectively, but the primary step should be to perform the malware scan.
Safe Mode. The best way to scan a computer for viruses is to boot the computer in safe mode. Safe mode only loads the drivers needed to operate windows, so any potential viruses will not load in this mode. After your PC restarts, you'll see a list of options.
Disconnect from the Internet:
Before taking any further steps, disconnect the computer from the internet to prevent the adware from communicating with its server and to avoid further infection.
Boot into Safe Mode:
Restart the computer and boot into Safe Mode. Different operating systems have various methods to access Safe Mode. Commonly, you can access it by pressing the F8 key during the boot process on Windows or using the Shift key on macOS. Refer to the specific instructions for your operating system.
Run Antivirus and Anti-Malware Scans:
In Safe Mode, use a reputable antivirus or anti-malware software to perform a full system scan. This will help identify and remove any malicious software that may be causing the pop-ups. (chat GPT)
should be A boot into safe mode then remove malware???
upvoted 4 times
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