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Exam 220-1002 topic 1 question 123 discussion

Actual exam question from CompTIA's 220-1002
Question #: 123
Topic #: 1
[All 220-1002 Questions]

A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications.
Which of the following are the MOST likely causes of these issues? (Choose two.)

  • A. System files have been deleted
  • B. Proxy settings are configured improperly
  • C. The OS has been updated recently
  • D. There are disabled services on the vendor website
  • E. Program file permissions have changed recently
  • F. There is a rogue anti-malware program
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Suggested Answer: BF 🗳️
by kelly_mon at Jan. 22, 2020, 5:21 p.m.

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Ptera
Highly Voted 5 years, 1 month ago
According to the All-in-One A+ Exam Guide by Mike Meyers "Some free anti-malware applications are actually malware- what techs call rogue anti-malware programs. You can avoid these rogue applications by sticking to the recommended lists of anti-malware software found online at reputable tech sites..."
upvoted 12 times
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Bobo55
Highly Voted 4 years, 2 months ago
Bad/incomplete question. Get the proxy part. Don't understand why the pop-ups are coming up at work and not when away from work. Same computer? Different computer? What exactly?
upvoted 6 times
dnbly
4 years ago
It doesn't say the pop ups are from the vendor site. The user could have downloaded a rogue antivirus and that malware is creating pop up windows.
upvoted 2 times
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iLikeBeagButt
Most Recent 2 years, 12 months ago
rogue anti-malware - Free applications that claim to be anti-malware, but which are actually themselves malware.
upvoted 2 times
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[Removed]
4 years, 2 months ago
This is a really poorly worded question, like quite a few on here, and doesn't provide enough context to get a concrete answer
upvoted 4 times
notarobot4296
3 years, 4 months ago
You described a huge swath of of CompTIA questions, but also a majority if technician-customer interactions.
upvoted 2 times
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DoeJoe
4 years, 5 months ago
The problem i have with this question is that the most common source of "pop ups" is not rogue anti-malware. Its adware. this question does not actually provide enough information for me to arrive a the conclusion that I am looking at a rogue anti- malware issue. I am more likely to believe that System files were deleted. Wouldn't that lead to system notification "pop ups"?
upvoted 1 times
MelvinJohn
4 years, 5 months ago
"The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office" Which system has the problem, the user's or the technician's? The tech suddenly developed a system problem at the user's office?
upvoted 1 times
djc76
4 years, 3 months ago
I was confused by this too, i'm assuming it's badly worded and means it was fine when he tried but failed when he tried on the user's system.
upvoted 1 times
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dnbly
4 years ago
You are conflating system notifications and pop ups but they are not the same thing. Deleting system files would not necessarily lead to notifications either, as the system will recreate missing files in some cases. Deleted system files would also not be specifically preventing the user from accessing the vendor website.
upvoted 2 times
dnbly
4 years ago
P.S. Rogue software can change the proxy settings along with lots of other settings so the two options are actually linked. Rogue software and missing files are also linked but this pair does not fit the question.
upvoted 2 times
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kelly_mon
5 years, 3 months ago
doesn't anti-malware imply it blocks malware, should it not be rogue malware ?
upvoted 1 times
mdarab
5 years, 2 months ago
probably a typo
upvoted 1 times
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DualPolarity
4 years, 9 months ago
I believe it's referring to a false positive, as in, your anti-malware software is blocking this website despite the site being safe, hence the anti-malware software is "rogue"
upvoted 2 times
DualPolarity
4 years, 9 months ago
I stand corrected, "rogue anti-malware" are those bogus "fake anti-virus" softwares
upvoted 3 times
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DoeJoe
4 years, 5 months ago
Rogue anti-malware software/ programs is a type of malware that infects a computer and generated false security reports claiming that the computer is infected. in order to convince the user to pay for the removal. it's like ransom ware without the locking of files.
upvoted 3 times
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