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Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 370 discussion

Actual exam question from CompTIA's 220-1102
Question #: 370
Topic #: 1
[All 220-1102 Questions]

A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

  • A. Restart the wireless adapter.
  • B. Launch the browser to see if it redirects to an unknown site.
  • C. Instruct the user to disconnect the Wi-Fi.
  • D. Instruct the user to run the installed antivirus software.
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Suggested Answer: C 🗳️

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Raffaelloo
1 day, 13 hours ago
Selected Answer: C
A rogue access point is an access point installed on a network without the network owner's permission. Why is this bad? If an attacker owns the access point, they can intercept the data (e.g. PII) flowing through the network.
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Paula77
1 month, 2 weeks ago
Selected Answer: C
The first action the technician should take is to instruct the user to disconnect the Wi-Fi . This is because rogue access points can be used to steal sensitive information from users, and it is important to prevent the user from accessing the network until the issue has been resolved. Restarting the wireless adapter or running the installed antivirus software may not be effective in this situation, as they do not address the root cause of the problem . Launching the browser to see if it redirects to an unknown site may also not be helpful, as it does not provide any information about the Wi-Fi connection itself .
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