Exam N10-008 topic 1 question 601 discussion

He already confirmed the problem.

Good Day. I was getting confused with this question and the community's answer. The answer is C. I read the statement several times and reviewed the 6 steps to troubleshooting. The technician never stated the cause of the issue. The technician simply confirmed that there was an issue and that the system version will be updated. Then the technician will monitor the issue as instructed by the developer to determine the actual "cause". If the technician already knew the cause, the statement would have read differently. The technician would have noted that updating the system (plan of action) resolved the issue. In the purest sense of step 4 "Establish/Creat A Plan of Action, there was no discussion noted about potential effects either. Just my thoughts. Imma go with C for the test.

Absolutely wrong…the notes from the previous technician stated he found a problem…the new technician found the old notes…new technician is doing D which is gathering and identifying…hint here is there’s two technicians one who wrote the notes and one currently working on the ticket…question is asking about the current technician…

Answer is B. He's still "monitoring for connectivity problems" after applying the update, meaning that updating the system is just a *theoretical* solution, not the *absolute* solution. If their results confirm it, then establishing a plan would be upgrading **all other systems that need it**.

the correct answer is B.

The technician confirmed there is a problem & established the theory that the system was out of date. The technician is now testing the theory by updating the customer's system & monitoring it for failure.

Problem has been already confirmed.

B. The technician was establishing a plan of action and identifying potential effects. The note indicates that the technician has confirmed the customer's problem with the system and has a plan of action to address it. The plan involves upgrading the system to the latest version and monitoring for further connectivity problems based on the instructions from the developer. This aligns with the idea of establishing a plan of action and considering potential effects that may arise from the upgrade. Therefore, the most fitting option is B.

should be B. The technician was establishing a plan of action and identifying potential effects.