Exam 220-1101 topic 1 question 305 discussion

I do not believe a theory was established yet. The problem was identified, but as for an actual solution to the problem, nothing seems to be stated.

C Before attempting to resolve the issue, it is important to first determine the cause or probable cause of the issue, so that a plan of action can be developed. In this case, the fact that the retention policy was updated shortly before users first noticed the issue suggests that this could be the cause of the issue. The systems administrator should investigate this further to determine if this is indeed the cause of the email server issue.

Given the context, the next logical step for the systems administrator would be to test a theory to determine the cause of the email server issue (Option B). Since the coworker already gathered facts and identified a potential cause (the updated retention policy), the administrator should now test this theory to confirm if it is indeed the root cause of the problem. Option C, which involves establishing a theory of probable cause, would typically come before testing the theory. Since the theory has already been established (the retention policy update), the next step is to test it.

Everything described in the question is the initial information being gathered which you would then use to establish a theory of probable cause.

Since the coworker has already gathered facts and identified that the retention policy was updated shortly before the issue was noticed, the next logical step is to test a theory based on this information. This involves verifying if the updated retention policy is indeed causing the missing emails.

C : The user gathers the information, and now they need to elaborate on a theory.

The fact it says the retention policy was “discovered” tells me that this is just the collection of facts, something done in step 1. It doesn’t state anywhere that the coworker had thought the retention policy was the culprit, just that it was “discovered”. I’m thinking the next step is step 2, C. Establish a theory of probable cause.

The theory is already established and now it is time to test the theorie, so the answer is B.

I think it's C because where did they establish a theory yet. They ID'd the problem and that's all so far

Problem Id'd (missing email). theory of probable cause established (Recent update). next is to test this theory

No theory of probable cause was established yet. Only states info on the investigation. So i would go for C in this case.

How is this answer right. Answer is b