Which of the following best describes the document that defines the expectation to network customers that patching will only occur between 2:00 a.m. and 4:00 a.m.?
A) SLA
Pretty easy question. Here's a human answer (not the ChatGPT stuff below). No idea what LOI is. Didn't come across it in the Sybex Study Guide or Certmaster course. MOU is memorandum of understanding. This is a non-legally binding agreement. Doesn't lay out the exact specifics like an SLA does (service level agreement). KPI is key performance indicators, which are metrics (measurements) of how well something is performing. Not relevant to our question.
An SLA is an agreement between a company and a vendor that stipulates performance expectations, such as minimum uptime and maximum downtime levels. Organizations use SLAs when contracting services from service providers such as Internet Service Providers (ISPs)
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