A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?
Since we are talking about a SOHO network, typically the gateway and the wifi are the same device. Think about your home router. If a tech from Verizon replaced your home router and you could no longer get on the wifi, its possible that the username and password for the new router are different than your old one.
D
Checking if the password and SSID are correct is the best step that the technician should take to resolve the issue of a user being unable to access the SOHO wireless network after replacing the gateway. The new gateway may have a different password and SSID than the old one, which would prevent the user from connecting to the wireless network. The technician should verify that the user has entered the correct password and SSID for the new gateway. Assessing the network cables for damage, disabling Bluetooth connections, or updating the firmware are not likely to solve the issue, as they are not related to the wireless network authentication
C is the answer. because updating the firmware makes more sense since the gateway has recently been switched.
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