A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?
Given the specific symptom of pages flashing and then staying open, it's likely that the user might be accidentally accessing a phishing website. Phishing websites often mimic legitimate banking websites to steal personal information.
Verifying the URL in the address bar is a quick and easy way to ensure that the user is accessing the correct website.
The pages flashing on the screen could be an indication that the antivirus software is scanning or blocking certain elements of the webpage, possibly due to security concerns. By examining the antivirus logs, the technician can determine if the antivirus software is interfering with the webpage loading process.
The URL being correct typically wouldn't cause flashing web pages; it's more about accessing the site.
Correct Answer: Fluctuating or slow internet speeds can cause web pages to load improperly, resulting in flashing or reloading.
B. Verify the address bar URL.
Explanation:
Flashing pages or redirects on banking websites could potentially be caused by phishing attempts or malicious activity. Verifying the address bar URL is essential to ensure that the user is indeed accessing the legitimate banking website and not falling victim to a phishing attack. Sometimes, attackers create fake web pages that closely resemble legitimate sites to trick users into providing sensitive information.
Verify in the address bar you are on the right page, check extensions & plug-ins (URL & HTML)
You can check web statuses through the use of ping.
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