A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Choose two.)
E. Windows Defender: Windows Defender is a built-in antivirus and anti-malware solution in Windows operating systems. It can scan and remove various types of malicious software from the computer.
C. Windows Backup and Restore: While not primarily a tool for malware removal, Windows Backup and Restore can be used to restore the system to a previous, clean state if the infection has caused significant damage. It's a recovery option to consider after the malware has been removed.
OK now I'm seriously concerned about the people who are answering these questions.
C & E. Scope is how to remove the malware.
Shouldn't need further explanation.
ok but C is not a tool used to remove malware or malicious software, even though restoring to a point of time before the infection can aid, it is still not a tool to remove the malware, however in real life, i would go with C and E
C. Removes the malware by putting the system back to a previous state.
E. Windows Defender will get rid of most malware but certainly not all which is why both C and E required because the question is, "How to remove malware"
B. User Account Control and E. Windows Defender
User Account Control (UAC) is a security feature in Windows that helps prevent unauthorized changes to your computer. By enabling UAC, you can limit the ability of malware to make changes to your system.
Windows Defender is a built-in antivirus and antimalware program that can scan your computer for malware and remove any threats it finds.
The other options are not directly related to removing malware
I feel like Packet Analyzer will reduce the possibility of getting infected, but doesn't really remove malware. The question asks which will remove the malicious software. I vote C and E.
E. Windows Defender: Windows Defender is a built-in antivirus and antimalware solution in Windows operating systems. It can scan the system for malicious software and attempt to remove or quarantine it.
F. Network Packet Analyzer: A network packet analyzer, also known as a network sniffer or packet capture tool, allows the technician to capture and inspect network traffic. This tool can help identify any suspicious or malicious network activity that may be related to the infection.
It's important to note that the other options (A. Local Network Connection, B. User Account Control, C. Windows Backup and Restore, and D. Windows Firewall) are not directly related to removing malicious software from a workstation. Instead, they pertain to network connectivity, security permissions, data backup and recovery, and network traffic filtering, respectively.
User access control to prevent any further damage such as unauthorized changes like administrator access and windows defender for scanning then removing the malware.
User access control to prevent any further damage such as unauthorized changes like administrator access and windows defender for scanning then removing the malware.
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