Exam 220-1102 topic 1 question 297 discussion

computing? Microsoft Remote Assistance (MSRA) is available in Windows 7, 8 and 10. It allows you to request assistance from a friend, who can then observe your system while you are working or control the system remotely

RDP (Remote Desktop Protocol) and MSRA (Microsoft Remote Assistance) are both remote desktop access and control technologies developed by Microsoft, but they have different purposes and features. Here are the key differences between RDP and MSRA: MSRA: MSRA, which stands for Microsoft Remote Assistance, is specifically designed for providing remote assistance or support to another user. It allows a technician or support person to view and potentially control the desktop of another user's computer for the purpose of troubleshooting or providing assistance.

A. RDP (Remote Desktop Protocol) RDP allows for remote control and viewing of a Windows workstation, and it supports simultaneous sessions where both the user and the technician can view and interact with the desktop. The user can see what is happening on their screen while the technician provides support or troubleshooting.

"Remote desktop is for unattended access. Remote assistance is for remote collaboration. Enterprise administrators can remotely access and troubleshoot IT devices with remote desktop software. Remote assistance comes in handy while educating or assisting an end user." https://www.manageengine.com/remote-desktop-management/remote-assistance-vs-remote-desktop.html#:~:text=Remote%20desktop%20is%20for%20unattended,or%20assisting%20an%20end%20user.

D. MSRA

Chapt GPT says D

MSRA is a feature of Windows that allows a user to invite someone to connect to their computer and help them with a problem. The session allows for simultaneous viewing of the workstation by both the user and technician.

Agree answer should be "D". The key word is that it needs to be interactive.

Answer should be D. "MSRA"