Exam 220-1101 topic 1 question 198 discussion

A is the best answer Following corporate procedures would have been the most likely factor that could have prevented the technician from receiving the written warning. Following established procedures, such as change management, helps ensure that changes made to the production environment are thoroughly tested, approved, and implemented in a controlled and safe manner, reducing the risk of system-wide outages and other unintended consequences.

"written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours" directly indicates that the technician did NOT know the procedure. Even if the technician tested before pushing the update through manually, he still would have made the error of doing it during production hours so it cannot be B. Testing is important, but in this scenario would still result in a mistake being made

Agree with Com since you definitely need to test every patch/update/driver whatsoever before push to company wide, it is ok to have one single affected testing machine

Its A. YOu MUST follow procedures (if they exist). Pusing through a patch during production hours is a massive NoNo. YOu just dont do that unless its a desperate Malware attack situation for example. Follow the Proceedures which would almost certainly involve Testing BUT testing is only a part of it

I think B makes more sense since the technician should have tested the patch before releasing it. while A is a valid choice too nothing indicates the technician didn't follow the policy procedure.

This should be A. If they would have tested, they would have seen the outage happen in a nonproduction environment.