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Exam 220-1101 topic 1 question 185 discussion

Actual exam question from CompTIA's 220-1101
Question #: 185
Topic #: 1
[All 220-1101 Questions]

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

  • A. Ensure thermal paste is being used on the CPU.
  • B. Check to make sure that any video cards have auxiliary power cabling connected.
  • C. Verify the header panel connector is properly connected.
  • D. Spot-check that the I/O shield for the motherboard is properly installed.
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Suggested Answer: C 🗳️

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Highly Voted 2 years ago
The best Option here should be C because without thermal paste, the system would work for sometime before shutting down. However, when panel connectors are not properly connected, the system may not boot, power on and shut down instantly as is the case here or may not be able to handle POST. C should be the first action here.
upvoted 10 times
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rah555
Highly Voted 1 year, 9 months ago
Selected Answer: C
The answer is C. Verify the header panel connector is properly connected. When a PC POSTs, it performs a series of tests to ensure that all of the components are properly installed and functioning. If the POST fails, the PC will typically display an error code or beep code to indicate the nature of the failure. In this scenario, the PC is POSTing but then turning off after five seconds. This is a common symptom of a problem with the header panel connector. The header panel connector is a set of pins that connect the front panel of the PC to the motherboard. These pins provide power and control signals to the power button, reset button, and other front panel ports. If the header panel connector is not properly connected, the PC will not be able to POST successfully. The technician should verify that the header panel connector is properly seated in the motherboard and that all of the pins are connected.
upvoted 7 times
Nate_A
5 months ago
While C. Verify the header panel connector is properly connected is an important step in general PC assembly, it's less likely to be the cause of the specific issue described in the prompt. A poorly connected header panel connector can cause issues with the system's power button, reset button, USB ports, audio jacks, and other front panel features. However, it typically wouldn't result in an immediate shutdown and an unspecified beep code. These symptoms are more indicative of a hardware failure or incorrect configuration, such as a missing or improperly seated component. Therefore, while checking the header panel connector is a good troubleshooting step, it's not the most likely solution in this case. Prioritizing the power supply and graphics card connections is more likely to resolve the issue. GG
upvoted 1 times
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JonHin
Most Recent 2 months, 1 week ago
Selected Answer: C
C is the correct answer The technician should verify the header panel connector is properly connected. A beep code is a diagnostic tool used by motherboards to indicate issues with hardware components. This beep code may be indicating an issue with the connection between the motherboard and the case's header panel connector. This connector is responsible for providing power to the system and any connected peripherals. Therefore, the technician should verify the connection is secure and properly connected before attempting any other troubleshooting steps.
upvoted 1 times
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Nate_A
4 months, 3 weeks ago
Selected Answer: A
A. Ensure thermal paste is being used on the CPU. A common cause for a system to shut down quickly after POST is overheating. If thermal paste wasn't applied correctly or at all, the CPU will overheat and trigger a shutdown. While the other options are also important, the immediate concern is the rapid shutdown, which strongly suggests a thermal issue. GG
upvoted 1 times
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Nate_A
5 months ago
Answer is B. Given the symptoms of an unspecified beep code and automatic shutdown, the most likely culprit is a hardware malfunction or incorrect installation. Therefore, the technician should prioritize checking the physical connections and power delivery to critical components. Among the options, B. Check to make sure that any video cards have auxiliary power cabling connected is the most likely solution. Modern graphics cards often require additional power connectors beyond the PCIe slot to function properly. If these connections are missing or not securely plugged in, the system may not boot or may experience instability. While the other options are also important, they are less likely to cause the specific issue described in the prompt. GG
upvoted 1 times
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bc1084f
5 months, 1 week ago
A is wrong because if your CPU was in thermal shut down for lack of past, you will not get beep codes. The best answer is likely B. The video card not working correctly will be noted by the BIOS and will receive Beep codes. For all those voting C, I would agree with another poster you have never built a PC. You do not have to have any of the panel items plugged in for the computer to boot. You can short the power button pins and start the computer without the switches. You will not get beep codes from panel items. D is wrong as the worst thing you can do with the IO Shield is short the motherboard which will cause the power supply to shut down immediately without beep codes.
upvoted 2 times
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[Removed]
7 months ago
All the people saying C must have never built a PC, Please do tell me what would cause an unspecified beep and shut down after five seconds from header connectors. Those connectors have typically, power, reset, led, usb, and the like none of which are essentials or would create the issue described. If the power is wrong, it won't boot at all, and the rest will simply not do anything to shut the computer down, at worst, they won't work. A doesn't make sense either, an overheating CPU wouldn't do this after 5 seconds everytime, it's more likely to be a bit more random, and not beep anyway. I believe the answer to be B, as a matter of fact I will test this out on my machine later on.
upvoted 4 times
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Waldem
1 year, 3 months ago
If a new PC presents an unspecified beep code and turns off automatically after five seconds during POST, and the technician has confirmed that all items have been installed, the technician should verify the header panel connector is properly connected. The header panel connector is a set of pins on the motherboard that connect to the power button, reset button, and other front panel connectors on the case. If the header panel connector is not properly connected, it can cause the computer to fail to start or to present an unspecified beep code. Ensuring thermal paste is being used on the CPU is not the best option for this scenario, as it would not cause the computer to present an unspecified beep code.
upvoted 1 times
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Sp00k
1 year, 4 months ago
Selected Answer: B
The technician should check to make sure that any video cards have auxiliary power cabling connected (Option B). This is because a common cause of unspecified beep codes and automatic shutdowns is a lack of power to the CPU or GPU.
upvoted 4 times
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alforg03
1 year, 5 months ago
the correct answer is A
upvoted 1 times
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BelPedro
1 year, 6 months ago
Selected Answer: C
When a PC POSTs, it performs a series of tests to ensure that all of the components are properly installed and functioning. If the POST fails, the PC will typically display an error code or beep code to indicate the nature of the failure.
upvoted 2 times
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ComPCertOn
1 year, 8 months ago
Selected Answer: C
C makes sense
upvoted 2 times
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frankng22
1 year, 8 months ago
Selected Answer: C
I think it is C
upvoted 2 times
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bdub16
1 year, 8 months ago
Selected Answer: C
Header panel issue
upvoted 2 times
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B (20%)
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