Exam 220-1101 topic 1 question 184 discussion

Wi-Fi Service, but no data/cell service.

A. MDM was never properly set up on the device. A Mobile Device Management (MDM) solution is commonly used by organizations to manage and secure corporate devices. If the MDM was not properly configured, the device might have limited functionality, especially when it's not connected to the corporate network. GG

having a SIM card doesn't mean you can use cellular data service, I think MDM would be the only option.

This an answer from chatgpt: through MDM policy enforcement, MDM can disable cellular data usage altogether or configure settings to restrict cellular data when a specified Wi-Fi is available. This ensures that the device relies solely on the organization's Wi-Fi network for internet connectivity. A makes more sense.

This is a corporate-issued smartphone. Of course, one of the first things that will be included or set up in it is the user's own or corporate-issued SIM card. That said, A is highly likely the answer here.

If a corporate smartphone functions on Wi-Fi but all connectivity to cloud services is lost as soon as the device is taken off site, the most likely cause of the issue is that the device never had a proper SIM card installed. A SIM card is required to connect to a cellular network and access cloud services when the device is not connected to Wi-Fi. If the device does not have a proper SIM card installed, it will not be able to connect to the cellular network and access cloud services. MDM being never properly set up on the device is not the best option for this scenario, as it would not cause the device to lose connectivity to cloud services. S/MIME certificates being corrupted and needing to be reloaded is not the best option for this scenario, as it would not cause the device to lose connectivity to cloud services. Bluetooth on the device being disabled by mistake is not the best option for this scenario, as it would not cause the device to lose connectivity to cloud services.

the correct answer is A

what ChatGPT says "Both options A and D are valid possibilities, and without further information, it's challenging to determine which one is the actual cause of the connectivity issues. The user's claim that the device functioned on Wi-Fi but lost connectivity to cloud services when off-site suggests that a SIM card might not be installed or activated correctly, making option D a more likely cause in this specific scenario. However, option A should also be considered, and further investigation would be needed to determine the root cause definitively"

Take it from a technician standpoint. which would MOST likely be much easier to forget when setting up a cooperate smartphone, an entire piece of essential hardware or the software on it. While I do agree D is most likely a bigger contributer to the problem, I feel a common mistake might be A however.

Without a SIM card, the device cannot connect to the mobile carrier's network and will not have access to cloud services while off-site.

An MDM would also include a cellular data plan. Otherwise, how would you properly monitor or track the activities of the phone when it’s taken off site. So A is the best choice here. If the configuration was proper done, it should automatically switch to cellular data when the user leaves the building with cellular data caps in some cases and other restrictions.

Isnt this suppose to be D ? since the device works on Wifi but has no sim to use data/cell service