A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
(MSRA), the technician typically initiates the remote assistance request, and the technician needs approval from the user before accessing their desktop.
(RDP) allows for direct remote access without the need for the user's explicit approval once RDP access is configured on the user's computer.
D.
The user has to be at the computer to send an invite for MSRA (Microsoft Remote Assistance) to work, which means they have to be present at the computer. RDP (Remote Desktop Protocol) allows an admin to remote into a system and control it without the user being present.
The wording is - once again - unclear, but it seems like the user will be out, but their computer will be sitting there in the office unattended. A technician - from that office - can use RDP. MSRA requires at least that they accept an invite - which they can't do in this instance.
(MSRA), the technician typically initiates the remote assistance request, and the technician needs approval from the user before accessing their desktop.
(RDP) allows for direct remote access without the need for the user's explicit approval once RDP access is configured on the user's computer.
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