Look at the order of change management phases. C= END USER ACCEPTANCE.
1. Request forms
2. Purpose of change
3. Scope of the change
4. Date and Time of the change
5. Affective systems/ impact
6. Risk analysis
7. Change board approval
8. Finally end user acceptance.
Let's be real, the company doesn't care what the end user thinks, they have already approved the changes and it's happening whether or not the end user accepts it. The company is going to Implement the deployment. Answer B
The answer is B. If you choose to verify end user acceptance, that is putting the cart before the horse. How can you verify with the end users that the changes were successful if you've never did B., implement that deployment change? You have nothing to verify with C so the answer is B.
It's B. The end user acceptance is something you collect after you have implemented the change and it's part of the change process with the documentation part, the process of changes doesn't stop when it's initiated and extends to feedback from end users once completed. The last step needed before starting to implement the change is the change board approval.
1. Request forms
2. Purpose of change
3. Scope of the change
4. Date and Time of the change
5. Affective systems/ impact
6. Risk analysis
7. Change board approval
8. Finally end user acceptance.
POV: Dont bother asking Chat GPT because you will be further confused! 😂 It said the next step is to perform risk analysis, so what exactly was the board approving in the first place?? 😂 😆
I think it's B. Now I know the change management phases and I dislike that Implementing isn't include in the order but it's just "implied" but this is word from word from Professor Messer.
"Once you receive this approval, the administrative part of the change control process is over, and now you have to actually implement the change. And one of the last steps of the change control process is having the end users confirm that the change was successful."
https://www.professormesser.com/free-a-plus-training/220-1102/220-1102-video/change-management-220-1102/#
How do you get end user acceptance if you haven't implemented the change? End user acceptance is confirming the change was successful. You cannot determine if it was successful unless you implement it. I am going with B. Implement the change.
lol ah it's to accomplish all these steps so that you can do the "implementation"...you cannot even consider implementation without doing all 8 steps of the "change management"...so implementation you can say is the 9th step :D
I watched the professor's video again and he says the next step after board approval is to implement the change. It makes sense to me that you would have to implement the change before any end user acceptance can happen. I say B.
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