Exam 200-901 topic 1 question 153 discussion

A characteristic of the Cisco Finesse platform is that applications allow services to be invoked on a network triggered event. Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a rich, browser-based experience for contact center agents and supervisors. It offers a flexible, open development platform that allows developers to build custom applications and integrations to meet the specific needs of their contact center. One of the key features of Cisco Finesse is the ability to trigger actions based on events within the contact center network, such as an incoming call or a change in the status of a customer's account. This allows developers to build applications that can react to real-time events and provide relevant information or services to agents as they handle customer interactions.

A key characteristic of Finesse is its ability to trigger actions based on events within the contact center network. B. The platform provides a ready-to-go platform for HD video and audio conferencing. While Finesse can integrate with other Cisco collaboration tools that provide video and audio conferencing, it doesn't inherently provide this functionality as a core feature. C. Applications are added to the platform from the desktop remotely. Finesse applications are typically deployed and managed centrally, not added remotely from individual desktops. D. The platform includes an enterprise-class IM engine. While Finesse can integrate with IM solutions, it doesn't have its own built-in enterprise-class IM engine.

What Are The Business Benefits? Add applications to the Cisco Finesse desktop remotely with a click of a few buttons. https://developer.cisco.com/docs/finesse/#!finesse-overview/what-are-the-business-benefits

https://developer.cisco.com/docs/finesse/#!finesse-overview/what-is-finesse Thin client browser based app for call/contact centers

The desktop is more than an agent state and call-control application. It is an OpenSocial gadget container, built to include third-party applications in a single agent desktop experience. Rather than switching between applications, agents have easy access to all applications and tools from a single window, which increases their efficiency