Exam 820-605 topic 1 question 69 discussion

Actual exam question from Cisco's 820-605

Question #: 69
Topic #: 1

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A. Evaluate the availability of resources to work on the problem.
B. Engage a specialist to identify a technical solution or workaround.
C. Conduct an assessment of the business impact of the problem.
D. Establish a timeline of when a solution must be in place.

Show Suggested Answer

Suggested Answer: C 🗳️

by Blackbelt at Jan. 12, 2022, 9:49 p.m.

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Tanas

10 months, 2 weeks ago

Selected Answer: C

C is correct

upvoted 2 times

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GustavBP

1 year, 7 months ago

Selected Answer: B

I would go for B and directly involve a specialist, e.g. via TAC SR. Business impact is clear, evaluating resources looks like useless hesitation.

upvoted 3 times

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BENTO77

1 year, 9 months ago

why not workaround as immediate mitigation plan?

upvoted 1 times

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Blackbelt

1 year, 9 months ago

Selected Answer: A

No need for an asssesment. Source of the problem is clear, needs a software update. So look for availble resources