Exam 820-605 topic 1 question 19 discussion

B. Use

B. The Success Plan gets updated for the first time during the Use stage of the Customer Lifecycle. The Customer Lifecycle is comprised of several stages that a customer goes through when using a product or service. These stages typically include: Awareness Consideration Purchase Onboard Use Adopt Renew The Success Plan is typically developed during the Onboard stage of the Customer Lifecycle. The Success Plan is then updated for the first time during the Use stage of the Customer Lifecycle. This is because the Use stage is when the customer begins to actively use the product or service, and may encounter new challenges or opportunities that require adjustments to the Success Plan.

According to the Foundations of Customer Success - eBook, in the Adopt phase a CSP is developed. So yes, the correct answer is C (do not confuse the implication a the Customer Support Manager, which starts in the Onboarding phase).

very confusing, why the answer is Adopt. As per the BB Training, the explanation is in the onboarding stage first the Success plan will be created and then it will be updated in "Adoption" stage.

Correct Answer: Adopt

Correction, D is correct. "Implement"

A. According to the Blackbelt training: Onboarding activities include delivering a customer kickoff to validate the expected outcomes of that purchase and beginning to build the Success Plan.

Guess is A. Not sure

In DTCSM training material, best practices of Success Plan including : update frquently, “A. Onboard” will be better answer, right ?

it should be updated in the adopt phase

should be the first draft in onboard?