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Exam 820-605 All Questions

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Exam 820-605 topic 1 question 63 discussion

Actual exam question from Cisco's 820-605
Question #: 63
Topic #: 1
[All 820-605 Questions]

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

  • A. Utilize a digital engagement so all your customers experience the touch of customer success
  • B. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
  • C. Utilize the service team to form a larger internal team to lead the engagement
  • D. Utilize people to focus your customers in a 1:many customer success experience
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

Comments

Chosen Answer:
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Dzoniboj
Highly Voted 3 years, 7 months ago
High touch is 1:1. B is correct.
upvoted 10 times
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SamehCSE
Highly Voted 3 years, 9 months ago
correct answer is B
upvoted 6 times
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jerj
Most Recent 10 months ago
The answer correct is B. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
upvoted 1 times
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AmitModi
1 year, 8 months ago
Selected Answer: B
A high-touch customer success experience typically involves dedicated Customer Success Managers or teams working closely with a smaller group of elite customers. This allows for personalized attention and tailored solutions to meet the unique needs of each customer. Onsite engagements and personalized interactions can build strong relationships and drive successful outcomes.
upvoted 1 times
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WesZ
1 year, 10 months ago
Selected Answer: B
In a high-touch customer success experience, the focus is on building strong, personalized relationships with customers, understanding their unique needs, and providing tailored support to help them achieve their desired outcomes.
upvoted 2 times
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Tanas
2 years, 4 months ago
Selected Answer: B
Foundations of Customer Success - eBook: Typically, a CSM to customer ratio is less than 1:20, focused on high-value, named accounts
upvoted 2 times
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Tanas
2 years, 4 months ago
Selected Answer: A
Foundations of Customer Success - eBook: Typically, a CSM to customer ratio is less than 1:20, focused on high-value, named accounts.
upvoted 2 times
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emski
2 years, 10 months ago
Selected Answer: B
Should be B
upvoted 3 times
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Peppppe
3 years, 2 months ago
As per Cisco documentation, it's B the correct answer.
upvoted 1 times
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Hope4
3 years, 4 months ago
I think it is B and not A.
upvoted 2 times
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TAZ209
3 years, 8 months ago
I agree, correct answer is B
upvoted 4 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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