A.
It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
B.
It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
C.
It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
D.
It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
I would go for A. CX is focused on outcomes and value. Regarding the confusing "unexpected", this is from the Blackbelt training: With this tool (Success Plan), the CSM guides the customer to expected, and potentially unexpected, value within the solution. Menitioned many times in the training.
A Correct. The focus of customer success is to enable customer’s business outcomes through the utilization of the CSM’s company’s products and services.
Customer Success is the business methodology of ensuring customers achieve their desired outcomes while using your product or service.so i agree with B
A is correct: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/
"Customer Success is the business methodology of ensuring customers achieve their desired outcomes while using your product or service."
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