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Exam 300-820 topic 1 question 179 discussion

Actual exam question from Cisco's 300-820
Question #: 179
Topic #: 1
[All 300-820 Questions]

After Mobile and Remote Access is deployed with automatic service discovery, end users encounter the error “Cannot communicate with the server” when they attempt to log in to Cisco Jabber 14.0 using the company email address from within the company network. Which action must an administrator take to resolve this challenge?

  • A. Create _collab-edge._tcp DNS SRV record in the internal DNS.
  • B. Create _cisco-uds._tcp DNS SRV record in the internal DNS server.
  • C. Create _collab-edge._tls DNS SRV record in the public DNS.
  • D. Create _cisco-uds._tcp DNS SRV record in the public DNS server.
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Suggested Answer: A 🗳️

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jonycakes
4 weeks, 1 day ago
Selected Answer: B
To resolve the "Cannot communicate with the server" error when users log in to Cisco Jabber from within the company network after deploying Mobile and Remote Access with automatic service discovery, the administrator must create a _cisco-uds._tcp DNS SRV record in the internal DNS server. _cisco-uds._tcp: This is the specific DNS record used for Cisco Unified Discovery Service (UDS), which is responsible for automatically discovering the necessary server information for Jabber to connect. Internal DNS: Since users are experiencing the issue while on the company network, the required DNS record needs to be accessible on the internal DNS server.
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