Exam 300-810 topic 1 question 117 discussion

Actual exam question from Cisco's 300-810

Question #: 117
Topic #: 1

Users on Cisco.com experience issues while using Cisco Jabber, and the error “Cannot communicate with the server” appears. An engineer checks the logs for the Jabber client and discovers the error LERR_JABBER_AUTH<17>: Authentication error with server e.g. resource bind. TLS, create a session or SASL error”. What should be checked to resolve this issue?

A. if the LDAP server is reachable and if port 5222 is open
B. if the LDAP server is reachable and if port 443 is open
C. if cup-xmpp certificates are valid and if port 8443 is open
D. if the cup-xmpp certificates are valid and if port 5222 is open

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Suggested Answer: D 🗳️

by Eamy91 at June 15, 2023, 12:31 p.m.

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Eamy91

10 months, 2 weeks ago

Selected Answer: D

https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber/212471-jabber-login.html Steps to Resolve Step 1. Verify that the cup-xmpp Certificates are valid. Step 2. Verify that Port 5222 is open. Step 3. Set these services log to DEBUG and then recreate the Log in issue and collect the logs before step 4. If Root cause to be identified as Reboot of the server is the only fix known. Cisco XCP Router Cisco XCP Connection Manager Cisco XCP Authentication Service Client Profile Agent Event Viewer-Application Log Event Viewer-System Log

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Exam 300-810 topic 1 question 117 discussion

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Eamy91

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