Exam ASD01 topic 1 question 26 discussion

The status of a Work Queue can be used as a method of recording that work has been done so far on a Work Queue item.
Please consider the following statements:
1. For MI, to easily see how far an item has been worked.
2. To aid manual working of exceptions, providing the Item Status can inform staff what work is still outstanding on an item that needs manually.
3. To enable Work Queue items to be safely retried, a process can use the item status to know which updates have already been performed so that they are not repeated.
4. To record the Customer's Surname