Exam RCDD-001 topic 13 question 11 discussion

Actual exam question from BICSI's RCDD-001

Question #: 11
Topic #: 13

[All RCDD-001 Questions]

Which is NOT true about conformance quality?

A. It focuses on physical quality.
B. It involves evaluating customer satisfaction.
C. It requires work force training.
D. It includes inspections of work.
E. It follows the principle of plan, do, check, and act.

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Suggested Answer: B 🗳️

by CUB90 at Nov. 19, 2023, 1:39 a.m.

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8e5c2e4

3 months, 1 week ago

Selected Answer: B

TDMM 14 pg 21-26 "Conformance quality - focused on physical quality (e.g., neatness, test results). Requires workforce training and quality inspections of the work. It follows the principle of plan, do, check, and act. Client satisfaction quality-The next quality stage is client satisfaction, which involves asking clients whether they were satisfied with the service they received."

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