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Exam 7492X topic 1 question 51 discussion

Actual exam question from Avaya's 7492X
Question #: 51
Topic #: 1
[All 7492X Questions]

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

  • A. It uses advanced algorithms to efficiently route calls to agents
  • B. It provides conditional routing of calls to agent queues
  • C. It enables routing of calls to the agent that is most idle
  • D. It dynamically matches a customer to an optimal agent
  • E. It allows for dynamic reporting of call center activities in custom methods
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Suggested Answer: AD 🗳️
by wreckless at Jan. 3, 2022, 11:47 a.m.

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wreckless
3 years, 3 months ago
Correct!
upvoted 1 times
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