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Exam 7492X topic 1 question 50 discussion

Actual exam question from Avaya's 7492X
Question #: 50
Topic #: 1
[All 7492X Questions]

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

  • A. Greatest Need
  • B. Service Level Maximiser (SLM)
  • C. Weighted Advance Time
  • D. Reserve Agents
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Suggested Answer: D 🗳️
by wreckless at Jan. 3, 2022, 11:45 a.m.

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wreckless
3 years, 3 months ago
Correct!
upvoted 1 times
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