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Exam 7492X topic 1 question 43 discussion

Actual exam question from Avaya's 7492X
Question #: 43
Topic #: 1
[All 7492X Questions]

A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.
As a part of a good Global Support Services (GSS) methodology, what should the company do next?

  • A. Reduce or eliminate the business impact of the vector by testing the vectors.
  • B. Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
  • C. Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly.
  • D. Determine the frequency and severity of the issue where the vector does not route calls properly.
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Suggested Answer: B 🗳️
by wreckless at Jan. 3, 2022, 11:21 a.m.

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wreckless
3 years, 3 months ago
Correct!
upvoted 1 times
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