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Exam 7492X topic 1 question 32 discussion

Actual exam question from Avaya's 7492X
Question #: 32
Topic #: 1
[All 7492X Questions]

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

  • A. Estimated Wait Time (EWT)
  • B. Availability of the agents
  • C. Oldest call waiting
  • D. Selection strategy for the active VDN
  • E. Agent Average Speed of Answer
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Suggested Answer: ABD 🗳️
Reference:
https://downloads.avaya.com/css/P8/documents/101038024
(58)
by wreckless at Jan. 3, 2022, 10:56 a.m.

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wreckless
3 years, 3 months ago
Correct!
upvoted 1 times
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