ExamTopics Logo
Mail Us[email protected]
Menu
Avaya Discussions
exam questions

Exam 7492X All Questions

View all questions & answers for the 7492X exam
Go to Exam

Exam 7492X topic 1 question 22 discussion

Actual exam question from Avaya's 7492X
Question #: 22
Topic #: 1
[All 7492X Questions]

A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French.
The first call comes in requiring sales assistance in English, and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Services Routing (BSR), and the next call requires French?

  • A. Agent 1
  • B. Agent 2
  • C. Agent 3
  • D. Agent 4
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by wreckless at Jan. 3, 2022, 9:25 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
wreckless
3 years, 3 months ago
Correct!
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago