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Exam 7492X topic 1 question 17 discussion

Actual exam question from Avaya's 7492X
Question #: 17
Topic #: 1
[All 7492X Questions]

A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?

  • A. Network Call Redirection (NCR)
  • B. Best service Routing (BSR)
  • C. Least Occupied Agent (LOA)
  • D. Business Advocate (BA)
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Suggested Answer: B 🗳️
Reference:
https://downloads.avaya.com/elmodocs2/comm_mgr/r3/pdfs/07_300301_1.pdf
(114)
by wreckless at Jan. 3, 2022, 9:06 a.m.

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wreckless
3 years, 3 months ago
Correct!
upvoted 1 times
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