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Exam 7492X topic 1 question 13 discussion

Actual exam question from Avaya's 7492X
Question #: 13
Topic #: 1
[All 7492X Questions]

A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

  • A. Network Call Redirection
  • B. Look-ahead Interflow
  • C. Virtual Outflow
  • D. Enhanced Look-ahead Interflow
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Suggested Answer: BD 🗳️
Reference:
https://downloads.avaya.com/css/P8/documents/100081982
(9, 10)
by wreckless at Jan. 3, 2022, 8:45 a.m.

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wreckless
3 years, 3 months ago
Correct!
upvoted 1 times
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