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Exam 7495X All Questions

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Exam 7495X topic 1 question 28 discussion

Actual exam question from Avaya's 7495X
Question #: 28
Topic #: 1
[All 7495X Questions]

To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)

  • A. RSS Feeds
  • B. Recipient Addresses
  • C. Keyword Groups
  • D. Out Of Hours
  • E. URL Filtering
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Suggested Answer: BC 🗳️

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krs406
4 years, 5 months ago
Correct options are C & D Keywords Out of Office Hours A rule is a mechanism to route contacts based on who sent the email (sender groups), to apply treatments based on the time a contact was received (office hours), or to route the contact based on words or phrases (keywords). A rule group is an ordered collection of rules that are reviewed and compared to the incoming email in a particular order. The rule group contains the default rule which routes the contact if no other rule in the rule group matches the email message.
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