Correct options are C & D
Keywords
Out of Office Hours
A rule is a mechanism to route contacts based on who sent the email (sender groups), to apply treatments based on the time a contact was received (office hours), or to route the contact based on words or phrases (keywords). A rule group is an ordered collection of rules that are reviewed and compared to the incoming email in a particular order.
The rule group contains the default rule which routes the contact if no other rule in the rule group matches the email message.
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Community vote distribution
A (35%)
C (25%)
B (20%)
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krs406
4 years, 5 months ago