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Exam 7230X topic 1 question 4 discussion

Actual exam question from Avaya's 7230X
Question #: 4
Topic #: 1
[All 7230X Questions]

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

  • A. D8
  • B. D7
  • C. D6
  • D. D5
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
Reference:
http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
by sojha5 at Sept. 23, 2020, 11:23 a.m.

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YiannisM
4 years ago
D6 is Implementing Permanent Corrective Actions. They've already done that. Now what they're doing is Preventing Reoccurrences which is D7. Correct Answer is B
upvoted 2 times
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sojha5
4 years, 6 months ago
answer should be B D7 https://quality-one.com/8d/#:~:text=The%208D%20problem%20solving%20process,similar%20problems%20in%20the%20future.
upvoted 3 times
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