A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types. Where is Open Queue initially enabled in AACC?
A.
Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab
B.
Contact Center License Manager > Configuration > Contact Center Licensing tab
C.
CCMS > Multimedia Commissioning > Multimedia Licensing tab
Procedure
1. On the Apps screen, in the Avaya section, select Server Configuration.
2. In the Server Configuration dialog box, click the Licensing tab.
3. Update the licensing details.
4. Click Apply All.
5. If the Contact Center Server Configuration application displays a Restart Required dialog,
click Yes.
6. Click Exit.
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PrashanjeetPal
4 years, 7 months agoPrashanjeetPal
4 years, 7 months ago