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Exam 7230X All Questions

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Exam 7230X topic 1 question 6 discussion

Actual exam question from Avaya's 7230X
Question #: 6
Topic #: 1
[All 7230X Questions]

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

  • A. when the customer issue is not service affecting
  • B. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
  • C. when the issue for the customer is intermittent
  • D. when the issue is a common one resolved through an upgrade
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Suggested Answer: D 🗳️
by Oakford at July 28, 2020, 1:53 p.m.

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bakzazam
4 years, 8 months ago
B should be the right answer
upvoted 4 times
...
Oakford
4 years, 8 months ago
B surely - Issue is resolved thus no need to escalate.
upvoted 4 times
...
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